Employee Engagement Surveys

Use eNPS® (Employee Net Promoter Score) for employee engagement surveys

Increase employee satisfaction and loyalty with our comprehensive employee engagement surveys. We offer a full service package: onboarding, internal communication, implementation and reporting


Ready-to-go presentations to introduce eNPS to top and middle management.

Internal Communication

Templates for internal print & digital campaigns towards employees.


Full setup and quarterly execution including response rate follow up.


Analysis and detailed anonymous reporting of eNPS scores and open comments.

employee engagement surveys on all devices
  • fully anonymous feedback from your employees
  • ready-to-go package
  • multilingual setup NL, FR, EN, …
  • benchmark with other companies
  • proven correlation with Great Place To Work survey

Increase employee retention. Consider an employee engagement survey pilot, no risk, lots of value!

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eNPS®: employee Net Promoter Score®
employee engagement surveys eNPS calculation

What is Employee Net Promoter Score (eNPS®)?

  • A metric that reflects employee sentiment and loyalty towards your company.
  • Based on the concept of Net Promoter Score (NPS®) used for customer satisfaction.

How it works?

  • Employees answer a core question: “On a scale of 0 to 10, how likely are you to recommend [your company] as a place to work for your family and friends?”
  • Responses are then categorized into three groups:
    • Promoters (9-10): Enthusiastic employees who are highly likely to recommend your company and are brand advocates.
    • Passives (7-8): Neutral employees who are satisfied but might not be actively promoting your company.
    • Detractors (0-6): Disgruntled employees who could potentially damage your employer brand through negative word-of-mouth.

Calculating employee Net Promoter Score:

  • The score is calculated using a simple formula:
    ( % Promoters - % Detractors ).
  • A higher eNPS indicates a more positive and engaged workforce.

Benefits of eNPS in your employee engagement surveys:

  • Provides a quick and easy way to gauge employee sentiment.
  • Helps identify areas for improvement in employee experience.
  • Benchmarks your company against industry standards.
  • Tracks the impact of HR initiatives over time.

Limitations of eNPS in your employee engagement surveys:

  • Relies on a single question, so may not capture the full picture of employee sentiment.
  • Doesn’t provide specific reasons behind responses.
  • Scores can be susceptible to external factors.

Overall, eNPS® is a valuable tool for companies seeking to understand and improve employee engagement. It’s a starting point for deeper dives into employee feedback through follow-up questions and open-ended responses.

Looking for a communication partner with experience in HR?
Contact Lemento and find out what we can do for you!

“Empowering People” is part of our mission. With over 10 years of experience supporting HR departments, we know what we’re talking about. From attract, to engage to retain. At Lemento, we have built up a special expertise over the years around the intersection of HR and communication. All supported by the right methodology and insights.

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